They Fixed It: changes nobody asked for

2016

HP

Before: HP OfficeJet printers that took cheaper third-party ink cartridges without complaint.
The fix: A firmware update, set to switch on September 13, 2016, made printers reject cartridges without HP chips.
Then: Printers started calling perfectly good cartridges damaged. HP admitted no fault, but paid $1.5 million to settle a US class action and up to $1.35 million to settle in Europe.

Kept it.

HP printers were still blocking non-HP chips in 2023.

Your call

2016

Kraft Heinz

Before: Kraft Macaroni & Cheese, colored orange with artificial dyes.
The fix: Swapped the artificial dyes and preservatives for paprika, annatto and turmeric, and told nobody.
Then: Kraft waited until about 50 million boxes had sold before announcing the change in March 2016. The ad campaign was built on the fact that nobody noticed.

Kept it.

The new recipe stayed.

Your call

2016

Apple

Before: iPhones with a standard 3.5mm headphone jack.
The fix: Dropped the jack from the iPhone 7. Phil Schiller said it came down to one word: courage.
Then: Apple announced $159 AirPods at the same event. No iPhone since the 7 has had a headphone jack.

Kept it.

Still gone, ten years later.

Your call

2010

Digg

Before: Digg: users submitted links and voted them up to the front page.
The fix: Launched Digg v4 on August 25, 2010, a rebuilt site that shipped buggy and changed how stories reached the front page.
Then: Users left en masse for Reddit. In July 2012 Digg sold for about $500,000. BusinessWeek had valued it at $200 million in 2006.

Kept it.

Never rolled back.

Your call

1998

Corning, then World Kitchen

Before: Pyrex bakeware made of borosilicate, the glass used for lab beakers.
The fix: Corning sold its housewares arm in 1998. From then on, US Pyrex was all tempered soda-lime glass, phased in since the 1950s.
Then: Borosilicate takes about three times the thermal shock. Consumer Reports confirmed the gap in 2011, in tests it admitted went against the instructions. Pyrex sold in Europe stayed borosilicate.

Kept it.

Still soda-lime in the US.

Your call

They Fixed It