Sonos app redesign (2024): did it need fixing?

2024

Sonos

Before: A Sonos app that worked, alarms and sleep timers included.
The fix: Shipped a rebuilt app in May 2024 without alarms, sleep timers, queue editing and some accessibility features.
Then: Some older systems became nearly unusable. Sonos said the fix would cost $20 million to $30 million, and CEO Patrick Spence stepped down in January 2025.

Half took it back

The old app never came back. The missing features trickled back over months.

Your call

More fixes nobody asked for

2016

Mondelez

Before: Toblerone: a bar of evenly spaced chocolate triangles.
The fix: In the UK, removed two peaks and widened the gaps, making bars about 10% lighter for the same price.
Then: British shoppers noticed immediately. Mondelez later admitted the new shape had not been 'a perfect long-term answer.'

Took it back

Original shape back in 2018, in a bigger 200g bar.

Your call

2018

Before: Reddit: dense lists of text links, plain and a little ugly, mostly unchanged since 2005.
The fix: Rolled out a redesign with card views, infinite scroll and a more modern look.
Then: People who hated it kept using old.reddit.com, and it stayed open for eight years. In July 2026 Reddit started requiring a login to use it, citing scrapers.

Half took it back

Old Reddit still exists, now for logged-in users only.

Your call

2023

Unity Technologies

Before: Unity's game engine, priced by subscription seat, with no charge per install.
The fix: Announced a Runtime Fee charging developers per install once a game passed revenue and install thresholds.
Then: Developers revolted and the stock dropped. Unity rolled back parts of it within weeks, and in September 2024 new CEO Matt Bromberg cancelled it outright.

Took it back

Back to seat pricing, with Pro up 8% and Enterprise up 25%.

Your call